Something is not working?!
I have setup my waitlist(s) but I do not see the 'Pre-order' button my store.
1. Make sure you have 0 stock in Shopify for the product variant(s) in question. Incoming stock levels are set in our portal in the relevant Waitlist's settings, not in Shopify where the stock level should be set to 0. 2. Make sure your store has Sho
Is my theme compatible with Purple Dot?
The first step to ensure compatibility is to check whether you are using an Online Store 2.0 compatible theme (more here). You can find if your current theme version supports Online Store 2.0 in the release notes of your theme developer. Purple Dot w
My waitlist was working but is now showing as sold out. What happened?
Once you've successfully set up a waitlist, you should see Pre-order where Add to cart used to be. In rare cases you may see the product that you had available as a pre-order, show as Sold out even though you have a waitlist active. There's two quick
My orders are showing in the Purple Dashboard as 'Ready to fulfill' and customers are being charged. What's happening?
Do you have an upsell app as a part of your online store?. Unfortunately, many upsell apps are not compatible with pre-orders due to the fact that it overrides our fulfilment hold with it’s own. This results in the release of the ‘on-hold’ status and