My waitlist was working but is now showing as sold out. What happened?Updated 3 years ago

Once you've successfully set up a waitlist, you should see Pre-order where Add to cart used to be. In rare cases you may see the product that you had available as a pre-order, show as Sold out even though you have a waitlist active. 

There's two quick troubleshooting steps you can take: 

1.) Pause and then resume your waitlist

2.) Go into the product page in Shopify and scroll down to inventory and make sure 'Continue selling when out of stock' is enabled. 

If these steps don't seem to work, please send us an email at [email protected]