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Purple Dot Self Serve App Support

<img src="https://attachments.gorgias.help/uploads.gorgias.io/Oro0V7L0kw79d83N/undefined-a27fc79d-bea4-411f-a338-2828b333f0fc" style="width: 403px;" class="fr-fic fr-dib">Do you have an upsell app as a part of your online store?&#xA0;Unfortunately, many upsell apps are not compatible with pre-orders due to the fact that it overrides our fulfilment hold with it&#x2019;s own.This results in the release of the &#x2018;on-hold&#x2019; status and subsequently marks the order as &#x2018;ready to fulfill&#x2019;. PD reads that this fulfilment hold was released and then charges the shopper.We recommend removing this app while using Purple Dot.If you have any further questions, you can always reach out to us as support@getpurpledot.com

Do you have an upsell app as a part of your online store?. Unfortunately, many upsell apps are not compatible with pre-orders due to the fact that it overrides our fulfilment hold with it’s own. This results in the release of the ‘on-hold’ status and

My orders are showing in the Purple Dashboard as 'Ready to fulfill' and customers are being charged. What's happening?

Something is not working?!

Self-serve app decommissioning

What is Purple Dot?

Learn about the Purple Dot Shopify App

Purple Dot Pre-Orders

How do I set up a waitlist?

How do I pause a waitlist?

My stock is further delayed, what do I do?

I need to change the amount of stock I have available for pre-order?

I’m ready to fulfill, how do I do this?

What if a customer's order includes multiple pre-order products with different ship dates?

How do I bulk upload waitlists?

Managing your waitlists

How can I tell if an order is a pre-order?

How can I cancel a customer’s pre-order?

The item was shipped and it has been returned, how do we refund it?

How can I change a shopper's address?

How do I cancel a single item from an order?

What does a pre-order look like in Shopify?

How does the Purple Dot app handle combined orders (in-stock and pre-order items)?

Why are pre-orders showing as 'on-hold' in my Shopify store?

Can I collect payment per line item?

Managing Pre-orders / Cancellations & Refunds:

How does a Customer make a pre-order?

What does a Customer receive when they place their order?

Can a Customer cancel their own order?

The email link for my customers with declined cards is expired, what can I do?

How can I update my email for declined cards to be more clear?

What email does a shopper get if their payment fails?

Customer Experience

I have setup my waitlist(s) but I do not see the 'Pre-order' button my store.

Is my theme compatible with Purple Dot?

My waitlist was working but is now showing as sold out. What happened?

Can I change the language of the emails and checkout?

Can I customize the emails?

Do you charge per item or for each pre-order?

Can I charge upfront or take a partial payment?

Can I remove the Purple Dot branding?

Can we turn off email notifications?

How do we get charged by Purple Dot?

Can shoppers use PayPal?

We use different sales channels such as Instagram and Facebook. Will these work with Purple Dot?

Why'd I receive an email that mentions I approved an app with a usage limit of $7,500 every 30 days?

When does Purple Dot charge me?

A shopper has mentioned a $1 charge on their card, is this a Purple Dot fee?

Do sales for pre-orders show up in Shopify?

How do I place test orders?

Why's the pre-order button not showing?

How do I update our logo?

Are gift cards support for pre-orders?

Purple Dot: Setup & Installation Demo Video

Set up and Installation

My orders are showing in the Purple Dashboard as 'Ready to fulfill' and customers are being charged. What's happening?Updated 2 years ago