Customer Experience
How does a Customer make a pre-order?
When enabled, customers will see a Pre-order button on your product pages instead of your usual Add to cart button. It will then take the customer through our checkout flow. Here is an example:.
What does a Customer receive when they place their order?
A customer receives a co-branded email confirming their pre-order. This includes all the information they need while they wait for their item to arrive:. ✔ receipt of payment. ✔ order number. ✔ shipping window. ✔ shipping address they provided at che
Can a Customer cancel their own order?
Yes!. Customers will receive a confirmation email for their pre-order that explains that they can cancel their pre-order at any time by using our Shopper Portal. All that needs to be provided is the customer's PD confirmation number and email address
The email link for my customers with declined cards is expired, what can I do?
The link send by Shopify for customers to update their payment details expires after 8 hours and sometimes this email will need to be re-sent out. Here's some options:. (1) If a customer reaches out about this, you can go to the Purple Dot dashboard
How can I update my email for declined cards to be more clear?
You can update the email that goes out from Shopify that is sent out in the case the payment fails / card declines. Above is an example of what this edit will look like. Steps:. (1) In your Shopify admin go to Settings -> Notifications -> Customer no
What email does a shopper get if their payment fails?
If a shopper's payment fails, they will receive an email from Shopify to update their card details. Here is what that email looks like for our test store called Zach Hats:. Customers have 10 days to update their payment details before their order is