FAQ
Can I change the language of the emails and checkout?
We currently only support English, however, we do have support for other languages coming soon.
Can I customize the emails?
Our emails are co-branded and not able to be edited. Thousands of shoppers trust Purple Dot, our emails let shoppers know they'll be kept in the loop on their pre-order and can self-serve amend/cancel anytime before it ships -- which all boosts your
Do you charge per item or for each pre-order?
We charge $0.95 per pre-order regardless of how many items are in the cart!
Can I charge upfront or take a partial payment?
With the Purple Dot Shopify App we only allow you to charge the customer upon shipping of the product.
Can I remove the Purple Dot branding?
We automatically place Waitlist powered by Purple Dot to build trust for the customer in your pre-order experience. Thousands of shoppers trust Purple Dot when they see that statement, they know they'll be kept in the loop on their pre-order and can
Can we turn off email notifications?
We send out automatic emails to keep you updated and help the pre-order process run smoothly. If you would like to no longer receive email notifications, just reach out to our support team [email protected] and request we take you off the mail
How do we get charged by Purple Dot?
Now that you are using Purple Dot- you may be wondering how we charge you. When you mark any orders as 'Ready to Fulfill' in the Purple Dot dashboard you are charged $0.95 by Shopify- this charge goes to Purple Dot.
Can shoppers use PayPal?
Yes! Purple Dot now has functionality with PayPal and you can check out even faster. Due to restrictions from Shopify and not Purple Dot, many accelerated checkouts are currently not supported with pre-orders (read more here). These include: Apple Pa
We use different sales channels such as Instagram and Facebook. Will these work with Purple Dot?
All your normal in-stock products should still show with your sales channels, such as Instagram or Facebook. However, they will not work for pre-orders and may result in pre-orders bypassing Purple Dot. This includes: Tapcart, Instagram, Facebook, an
Why'd I receive an email that mentions I approved an app with a usage limit of $7,500 every 30 days?
This usage limit of $7,500 is standard across all app installs and we are are not able to be adjusted. This essentially just covers the max number of pre-orders you’re able to do. Since we charge $0.75 per pre-order, you are able to take a maximum of
When does Purple Dot charge me?
When you hit "Ready to Fulfil", Shopify will charge our fee of $0.95 for all orders successfully paid for and marked as "Ready to Fulfil".
A shopper has mentioned a $1 charge on their card, is this a Purple Dot fee?
If you see a $1 charge, this is not a Purple Dot fee. Shopify sometimes make a $1 charge that is then immediately refunded to test for the validity of a card!.
Do sales for pre-orders show up in Shopify?
Yes! If a shopper places a pre-order in Purple Dot this will be show in the Total Sales under the Analytics tab in Shopify. If the shopper cancels the order this will also be reflected.
How do I place test orders?
You can start placing test orders after you proceed through our setup and create a waitlist. More information on setting up waitlists here. Brands often make a new product in Shopify for testing to check various functionality with pre-orders. They of
Why's the pre-order button not showing?
If you still need additional help, please contact [email protected].
How do I update our logo?
You can easily update your checkout and confirmation email logo using the Purple Dot Dashboard. To update your checkout Logo:. 1. Make sure you have uploaded your logo to Shopify. This can be done by heading to Shopify > Content > Files. 2. Once your
Are gift cards support for pre-orders?
Currently, Shopify does not support gift cards for deferred payment options. Pre-orders do work with discount codes, so a workaround could be to issue a discount code for a specific amount off the order in the same amount as the gift card. Make sure