Managing Pre-orders / Cancellations & Refunds:
How can I tell if an order is a pre-order?
All pre-orders will have a confirmation number beginning with #PD. You can find these under the Pre-orders tab on the left-hand side of the dashboard.
How can I cancel a customer’s pre-order?
If a customer does not want to cancel the pre-order themselves using our Shopper Portal, you can cancel the pre-order for them in Shopify.
The item was shipped and it has been returned, how do we refund it?
Returned items are easy! You can follow your standard returns process for Purple Dot pre-orders.
How can I change a shopper's address?
A shopper can do this themselves in our Shopper Portal. Otherwise, you can do this for them in Shopify.
How do I cancel a single item from an order?
In Shopify, tap Orders. Select the order that you would like to cancel and remove an item from. Tap Edit, then Remove Item.
What does a pre-order look like in Shopify?
With our App, orders get created straight away in Shopify with a Hold status.
How does the Purple Dot app handle combined orders (in-stock and pre-order items)?
The Purple Dot app defaults to shipping combined orders separately. The in-stock portion of the order will have the Unfulfilled status in Shopify can be fulfilled as normal. The pre-order portion of the order will have the On Hold status until stock
Why are pre-orders showing as 'on-hold' in my Shopify store?
When a pre-order is created with Purple Dot, in Shopify the pre-order item will have an on-hold status. Here's are some more details on expected behavior of our the on-hold status in a few different situations so you can know what to expect:. 1) Paym
Can I collect payment per line item?
At the moment, Shopify doesn’t support charging at the line item level, which limits Purple Dot from offering that functionality. If Shopify updates this in the future, we’ll be ready to adjust accordingly. In the meantime, we recommend charging and