What’s changing on April 1st, 2026?. From this date, our public app (which provided the basic, self-service tier of Purple Dot) will be decommissioned. After this date, any merchant using our self-service app will no longer be able to:. Nothing chang

What&#x2019;s changing on April 1st, 2026?From this date, our public app (which provided the basic, self-service tier of Purple Dot)&#xA0;will be decommissioned.After this date, any merchant using our self-service app will no longer be able to:<ul><li style="font-size: 16px;">Create new Waitlists, or</li><li style="font-size: 16px;">Take new pre-orders through the Purple Dot app on your store.</li></ul>Nothing changes for merchants contracted into our enterprise tier. This change is about doubling down to make your pre-order experience even better! Why are we making this change?To best support our merchants, we&#x2019;ve made the difficult decision to retire our self-service pre-order app.This allows us to focus fully on our enterprise product, which provides:<ul><li style="font-size: 16px;">FTC-compliant payment at time of order, and</li><li style="font-size: 16px;">Guaranteed compatibility with downstream fulfilment systems.</li></ul> Can I upgrade to the enterprise version of Purple Dot?If you expect to process $500k+ in pre-order GMV over the next 12 months, we&#x2019;d love to explore whether the enterprise version of Purple Dot is a good fit for you!Please reach out to <a href="mailto:support@getpurpledot.com">support@getpurpledot.com</a> to express your interest and we&#x2019;ll be in touch to arrange next steps. What happens if I don&#x2019;t upgrade?If you&#x2019;re unable to upgrade, your store will still be supported through the completion of any existing pre-orders.From April 1st, 2026:<ul><li style="font-size: 16px;">You will no longer be able to create new waitlists or take new pre-orders.</li><li style="font-size: 16px;">Any pre-orders placed before this date will continue to be managed by Purple Dot.</li></ul>We will support all open pre-orders until they are released for fulfilment or canceled, provided fulfilment completes by December 31st, 2026.Once your final pre-order has been released or canceled, the Purple Dot app will be automatically uninstalled from your store. What happens to existing pre-orders?All pre-orders placed before April 1st, 2026 will continue to be fully supported.Purple Dot will:<ul><li style="font-size: 16px;">Automatically release pre-orders for fulfilment when instructed, and</li><li style="font-size: 16px;">Trigger payment at the appropriate time, as per your existing setup.</li></ul>No action is required from you for existing pre-orders. When will I lose access to the Purple Dot portal?You will retain access to the Purple Dot portal while you have active pre-orders.Access will be removed once:<ul><li style="font-size: 16px;">Your final pre-order has been released or canceled, and</li><li style="font-size: 16px;">The Purple Dot app has been uninstalled from your store</li></ul>

Self-serve app decommissioning

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Purple Dot Self Serve App Support

This (basic) version of Purple Dot is being decommissioned. Read more to discover how you can continue running pre-orders with Purple Dot.

What is Purple Dot?

Learn about the Purple Dot Shopify App

Purple Dot Pre-Orders

How do I set up a waitlist?

How do I pause a waitlist?

My stock is further delayed, what do I do?

I need to change the amount of stock I have available for pre-order?

I’m ready to fulfill, how do I do this?

What if a customer's order includes multiple pre-order products with different ship dates?

How do I bulk upload waitlists?

Managing your waitlists

How can I tell if an order is a pre-order?

How can I cancel a customer’s pre-order?

The item was shipped and it has been returned, how do we refund it?

How can I change a shopper's address?

How do I cancel a single item from an order?

What does a pre-order look like in Shopify?

How does the Purple Dot app handle combined orders (in-stock and pre-order items)?

Why are pre-orders showing as 'on-hold' in my Shopify store?

Can I collect payment per line item?

Managing Pre-orders / Cancellations & Refunds:

How does a Customer make a pre-order?

What does a Customer receive when they place their order?

Can a Customer cancel their own order?

The email link for my customers with declined cards is expired, what can I do?

How can I update my email for declined cards to be more clear?

What email does a shopper get if their payment fails?

Customer Experience

I have setup my waitlist(s) but I do not see the 'Pre-order' button my store.

Is my theme compatible with Purple Dot?

My waitlist was working but is now showing as sold out. What happened?

My orders are showing in the Purple Dashboard as 'Ready to fulfill' and customers are being charged. What's happening?

Something is not working?!

Can I change the language of the emails and checkout?

Can I customize the emails?

Do you charge per item or for each pre-order?

Can I charge upfront or take a partial payment?

Can I remove the Purple Dot branding?

Can we turn off email notifications?

How do we get charged by Purple Dot?

Can shoppers use PayPal?

We use different sales channels such as Instagram and Facebook. Will these work with Purple Dot?

Why'd I receive an email that mentions I approved an app with a usage limit of $7,500 every 30 days?

When does Purple Dot charge me?

A shopper has mentioned a $1 charge on their card, is this a Purple Dot fee?

Do sales for pre-orders show up in Shopify?

How do I place test orders?

Why's the pre-order button not showing?

How do I update our logo?

Are gift cards support for pre-orders?

Purple Dot: Setup & Installation Demo Video

Set up and Installation